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Medical Office Assistant

Certificate
School of Health Sciences
This program trains students to perform medical administrative front office duties that are vital in today’s healthcare field. It develops fundamental skills such as phone reception, word processing, medical record filing, appointment scheduling, light bookkeeping, and proficiency in medical practice software functions. Employment opportunities include all physicians’ offices, clinics, med-checks, and virtually any healthcare setting.

Available as an Online Program

Program Details

Total Credit Hours: 64

*Estimated Total Quarters: 6
What's a quarter?
A quarter is approximately one fourth of the year, shorter than a standard semester.

Available at these campuses:
Indianapolis - Downtown, Indianapolis - Medical East, Indianapolis - Northwest, Anderson, Elkhart, Evansville, Fort Wayne, Lafayette, Marion, Muncie, Terre Haute, Online

* The number of "estimated total quarters" for each program assumes you are enrolled full-time (at least 12 credit hours per quarter) throughout the entire program. Students taking more than 12 credit hours in a quarter will finish in fewer quarters; likewise, students taking fewer than 12 credit hours in a quarter may require additional quarters. Transferred credits from previous colleges, testing out of classes, and successfully completing classes (avoiding having to repeat a class) may also affect program length.

Bachelor degrees only: Why "8-16" quarters? The time it takes to earn a Bachelor degree is shorter (typically 8 quarters) if you’ve already earned an applicable Associate degree. The estimated program length without an Associate degree is 16 quarters.

Career & Skills

Possible Job Titles

Medical Office Assistant, Medical Assistant, Clinical Assistant

Estimated Salary (Entry Level to Mid-range)*
What affects salary?

Education: Level of education has a direct impact on salary or hourly wage. In general, the more education a person has the higher the salary he or she can potentially earn. Someone with a high school diploma will most likely make less than someone with a Bachelor Degree.

Experience: Experience level can have a significant impact on salary or hourly wage. Even with a college degree, an entry level job will pay less than a job several years down the road. Nothing can replace experience.

Location: Depending on where you live in the United States your income can vary greatly. The cost of living in metropolitan areas or coastal areas usually warrants a higher salary or hourly wage than rural areas or other more affordable parts of the country.

National median: $26,300 – 29,200

Indiana median: $25,100 – 30,200

Skills, Tasks & Knowledge of the Job

  • Perform duties as delegated by physicians
  • Interact with patients prior to, during and after examination, explaining paperwork, some treatments and follow up procedures
  • Prepare examination rooms, equipment and instruments
  • Perform routine medical office procedures
  • Other required skills include: Phone reception, word processing, medical record filing, appointment scheduling, light bookkeeping, and proficiency in medical practice software functions

Typical Work Environments

  • All physicians’ offices: private practices, clinics, med-checks, laboratories and virtually any health care setting

* Salary information is an estimate based on several sources of research data, including the U.S. Department of Labor, O-Net, MSN Careers and PayScale.com. The salary estimates listed on this website should be considered general guidelines and IBC encourages its students to conduct their own research. For personalized career planning, contact an IBC Admissions Representative.

Curriculum

Credit Hours

Core Courses

What are core courses? Any class that is categorized as "core" is considered central to the program and requires a grade of "C" or higher to pass.
COM2000
Professional Perspectives

This course is designed to develop written and oral communication skills for students entering the health care field. This includes documentation and electronic medical records, spelling and abbreviations, and interpersonal communication, both verbal and nonverbal. The course presents systematic methods for conflict resolution to build critical thinking skills. In addition, emphasis is placed on professional standards of behavior expected by employers in the health care field.
Prerequisites: COM1050, CPU1000.

4
CPU1000
Computers and Office Automation

This course provides students with a basic understanding of computing fundamentals including hardware, software, Internet concepts, and file management. This course also provides hands-on experience with basic word processing, spreadsheet and presentation applications. This course provides students with the necessary foundation for further study in desktop applications, and to apply these skills in advanced courses requiring electronic processing.
Prerequisite/Co-Requisite: KEY1010.

4
INS1220
Basic Insurance

This course teaches students how to complete forms for various types of medical health insurance. It familiarizes students with the history of health insurance in America, the importance of accurate coding and the completion of claims, and the terminology common to all insurance carriers.
Prerequisite: MED1010.

4
LEG1020
Medical Law & Ethics

This course addresses medical ethics, medical practice acts, legal responsibilities of the health professional, liability, and the civic duties of the health professional.

4
MAT1100
Medical Calculations

This course provides students with the essential math processes required in the allied health field, from basic applications to comprehensive math problems involving medication dosages. It also includes basic bookkeeping functions utilized in health care practices.
Prerequisite: Passing score on entrance assessment or MAT095.

4
MED1010
Medical Terminology

This course introduces building and utilizing a medical vocabulary through the use of prefixes, suffixes, word roots, and combining forms/vowels. Emphasis is placed on correct spelling, pronunciation, and knowing the correct definitions of many medical terms.

4
MED2200
Medical Office Administration

This course provides students with a basic understanding of their duties and responsibilities in the administrative front office. It also develops communication skills for working within the medical office. The course includes instruction on taking medical histories, filing, financial administration, telephone procedures, appointment scheduling, duties as receptionist, processing mail, and care of the facilities and medical equipment. It also includes developing a professional image, good interpersonal relationships with other office personnel, and the right attitude for the professional medical office.
Prerequisite: MED1010.

4
MED2210
Medical Office Software

This course familiarizes students with a computerized practice management system. Students learn computerized medical accounts management, entering patient data, posting and editing entries, coding and electronic billing, appointment scheduling, and how to generate reports. Students also learn the basic flow of information in the medical office and the privacy laws protecting patient information.
Prerequisites: INS1220, KEY1010.

4
PHY1020
Anatomy & Physiology I

This course is a study of several systems of the human body. Cells and tissues, integumentary system, musculoskeletal system, nervous system, senses, urinary system, and fluid and electrolyte balance will be covered. The course is designed to enable students to understand the health problems of patients as they relate to the various systems.

4
PHY1030
Anatomy & Physiology II

This course covers several human body systems, including circulatory, respiratory, blood, acid-based balance, endocrine, immunity, and digestion, as well as principles of nutrition and metabolism, reproduction, and growth and development. The course is designed to enable students to understand the health problems of patients as they relate to the various systems.

4

General Education Courses

What are general education courses? Gen Ed courses fall outside the program's core curriculum but provide valuable, applicable skills and knowledge.
COM1050
Composition I

This course focuses on helping students develop writing, researching, and critical thinking skills through writing paragraphs and essays using different rhetorical styles. Students also gain experience with peer reviewing. Students are required to earn a grade of C or higher to satisfy the requirements of this course.
Prerequisite: Passing score on entrance assessment or COM0900.

4

Required Courses

What are required courses? These courses provide a foundation to your program and are often required by the field in which you’ll work.
BUS2600
Career Development

This course provides information and resources important for anyone’s career development. It uses guest presenters and mock interviews, in addition to individual consultations, to provide career guidance. The class starts by having the students perform a self-assessment of their interests and values while at the same time, focusing on their professional goals. It emphasizes the importance of understanding how to create a successful resume no matter where a person is in their career path. In addition, it highlights how to apply a variety of other job search documents and execute follow-up. Instructors illustrate traditional and nontraditional methods of job searching to include some of the latest online resources. A significant element of this course is training students to have great interviewing skills. Additional time is spent researching employers, exploring employment opportunities available in the area, and setting up interviews with prospective employers. Toward the end of this course, students also learn value of teamwork and being successful in their career. By applying these techniques and suggestions in this course, students are able to approach their career exploration and job search with a more confident and winning attitude. This course is scheduled during the final or next to last quarter of the program.

2
CPU2120
Word Processing

This course prepares students for an in-depth study of word processing techniques. Students completing this course are able to perform word processing functions ranging from document editing and formatting to graphics and web design. The class is structured to provide students with hands-on opportunities to practice and apply their skills.
Prerequisite: CPU1000 or ITS1000.

4
EXT2930
Medical Office Assistant Externship or Elective

This course provides students with actual on-the-job learning opportunities. Students are assigned to a physician’s office, clinic, or other health care setting and are trained for medical administrative front office duties that are vital in today’s healthcare field. This course provides students with the opportunity to further develop fundamental skills for tasks such as phone reception, word processing, medical record filing, appointment scheduling, light bookkeeping, and proficiency in medical practice software functions. Students do not receive pay for hours worked.
Prerequisite: To be taken during the final quarter of instruction.

4
KEY1010
Keyboarding I

This course teaches students the fundamentals of keyboarding, including correct finger positions, machine operation, and correct posture. An introduction is made to the word processing program.

2
PHY1260
Pathophysiology

This course is a study of how normal physiology processes are altered by disease. This course includes causes of disease, neoplasms, congenital diseases, urinary system diseases, reproductive system diseases, digestive system diseases, respiratory system diseases, circulatory system diseases, nervous system diseases, endocrine system diseases, musculoskeletal disease, skin, eye, ear, childhood diseases, pain management, and holistic health.
Prerequisites: PHY1020 and PHY1030; or PHY1060.

4
PSY1050
Strategies for Success

This course is designed to enhance the college learning experience and prepare students for personal and professional success. Concepts presented include managing change, setting and achieving goals, and thinking in ways to create success. This course also incorporates assessments that will increase one’s self-awareness, and improve the student’s interpersonal and intrapersonal skills.

4
Total Credit Hours64

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